210 - Customer Service Executive

I am currently recruiting for a Customer Service Executive to work on a 6 month fixed term contract for my client based in the Gainsborough area of Lincolnshire.

Job Purpose:

As the first point of contact for telephone customers a CSE should present a helpful, professional and efficient manner in line with the company’s mission statement “model of excellence”.
To deliver the highest possible level of customer service.

Duties / Responsibilities:

•To ensure that all customer orders, quotations, queries, complaints etc are processed as quickly and efficiently as possible; the target being the day of receipt, any exceptions to be agreed by the Sales Office Manager or Sales Office Supervisor.
•To be the focal point for all contact from customers within a given customer portfolio relating to any issues.
•To receive and action communications from customers and other departments, whether relating to CSE’s own customer portfolio or not. Additionally, to inform colleagues and/or customers of any developments in activities that the CSE is aware of.
•Working independently and seeking guidance from Manager/Supervisor/other departments when necessary.
•To input and feed back to customers, details of work in progress, using the daily production plan
•To record thoroughly all aspects of orders being placed and entered
•To advise production of short lead time print requirements within lead time standards negotiating as long a lead-time as possible
•Effectively manage stock levels and alert the External Account Manager to any potential non-recoverable stock write off costs.
•To ensure that customer pricing is effectively maintained and the accuracy of information appearing on invoices, so that it conforms with customer contract agreements.
•Invoicing to be completed on a daily basis – the target being within 2 working days of despatch. This includes, all ‘extras’ such as originations, cutters and delivery charges to be invoiced.
•To be pro-active and seek opportunities to develop existing accounts and where possible, to introduce new accounts to the business.
•To ensure that the CSE work area is kept clean and tidy and that all files are well maintained. All documents to be fully up to date at the end of each working day, or better still, file as you go.
•To provide cover for answering phones as and when reception requires. All calls to be answered within three rings.
•To provide back up to colleagues on their accounts during periods of absence.

Experience/Qualifications:
•Experience within a customer service
•Good written and verbal skills
•Strong communicator/telephone skills
•Customer service skills
•Computer literate

Candidate Profile:

•Team player
•Confident
•Smart appearance
•Ability to prioritise and work under pressure

Please note that applicants MUST have experience within a similar position

To apply for this position email your CV to charlotte@apragency.co.uk

Salary: £14,000 - £16,000 D.O.E
Location: Gainsborough, Lincolnshire
Hours Per Week: 40 hours p/w Monday – Friday 9am – 5.30pm
Requisites:
Type: Temp